Director, Technical Account Management

📋 Description

• Lead, develop, and scale TAM team to be trusted customer advisors and escalation resources.
• Hire, onboard, coach, and manage TAM members; assess capacity and resourcing.
• Improve TAM processes, workflows, and enable automation and efficiency.
• Provide advanced cybersecurity guidance to customers and threat intel usage.
• Help customers operationalize threat intel within security workflows.
• Create customer playbooks, enablement materials, and best practices.

🎯 Requirements

• 12+ years in client-facing cybersecurity consulting or TAM roles, threat intel preferred.
• Background as SOC analyst, threat researcher, cybersecurity consultant, or similar.
• Experience leading technical teams in B2B SaaS/tech environments.
• Strong cybersecurity, threat intel, identity threats, external attack surfaces, SOC ops.
• Experience implementing SaaS solutions and security workflow integrations.
• Hands-on API and webhook experience; comfortable with integrations.

🎁 Benefits

• Competitive salary.
• Performance-based bonus structure.
• Stock options.
• Health coverage and insurance.
• Flexible work-from-anywhere environment.
• Unlimited vacation.