Director, Technical Account Management

📋 Description

• Lead, develop, and scale a TAM team providing trusted customer advisory and technical escalation
• Hire, onboard, coach, and manage TAM staff; assess capabilities and capacity
• Improve TAM processes with automation, efficiency, and repeatability
• Provide advanced technical guidance on cybersecurity, threat intel, identity security, and security
• Operationalize threat intelligence within customers' security workflows
• Create customer playbooks, enablement materials, and best practices that translate tech into

🎯 Requirements

• 12+ years in client-facing cybersecurity consulting, TAM, or related roles; threat intel experience
• Background as SOC analyst, threat researcher, cybersecurity consultant, or similar
• Proven experience leading and developing technical teams in B2B SaaS/tech
• Strong understanding of cybersecurity, threat intel, identity threats, external attack surfaces
• Experience implementing SaaS solutions and integrating tech into security workflows
• Hands-on with APIs and webhooks; capable of supporting integrations

🎁 Benefits

• Competitive salary
• Performance-based bonus structure
• Stock options
• Health coverage and insurance
• Flexible work-from-anywhere environment
• Unlimited vacation