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Sr Application Support Analyst
๐ Description
- Plan, implement, manage, and provide ongoing support for complex enterprise applications, including
- Act as a liaison between business teams, technical organizations, vendors, and other stakeholders
- Gather business requirements, develop specifications, and communicate proposed application and
- Develop project plans, provide direction, and coordinate activities for applications or groups of
- Analyze application issues, propose solutions or changes, and coordinate testing and approval of
- Work with user groups to answer questions, troubleshoot issues, and optimize enterprise
๐ฏ Requirements
- Bachelorโs degree in Computer Science, IT, or related, or equivalent experience.
- 5โ8 years IT experience including requirements gathering and technical specification writing.
- Experience supporting enterprise applications in complex environments.
- Experience with real estate-specific applications preferred.
- Strong knowledge of IT service management solutions such as BMC or ServiceNow.
- Experience with Microsoft Office, Windows, and relational databases.
๐ Benefits
- Annual salary range of approximately $88,000โ$110,000, based on qualifications.
- Comprehensive medical and healthcare benefits.
- Health Savings Account.
- Dental and vision insurance.
- Life insurance.
- Paid vacation and PTO.
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