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Senior Technical Support Engineer (T3)
📋 Description
- Handle complex escalations as the final support point for T1/T2, owning issues through resolution.
- Investigate customer bugs, data issues, and integration failures across major SaaS platforms.
- Read/write code for troubleshooting, and test hypotheses and fixes.
- Partner with Engineering to communicate findings, create test cases, and ensure fixes.
- Troubleshoot REST APIs, OAuth, webhooks, permissions, and cloud services.
- Support enterprise onboarding, data restoration, and high-priority incidents.
🎯 Requirements
- 5+ years in technical support, solutions engineering, or similar
- Strong programming ability with CS degree or equivalent
- Programming/scripting in Python, Ruby, JavaScript, or similar
- Strong knowledge of SaaS integrations and modern integration patterns
- Cloud/SaaS experience with Atlassian, GitHub, Shopify, or similar ecosystems
- AWS troubleshooting with CloudWatch, OpenSearch/Kibana, SQS/SNS
🎁 Benefits
- Flexible remote hours
- Employee stock options
- Health benefits
- 3 weeks vacation + 7 life leave days
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