Remote Backend Jobs

Our development team works collaboratively to build and maintain our customer-facing SaaS systems. We operate in an Agile environment where developers are involved in the full lifecycle of a project - from initial architectural decisions and writing clean code to troubleshooting and deployment. It is a supportive environment where we work together during sprint ceremonies to align on goals, share technical knowledge, and ensure we are delivering stable, scalable solutions to our users.

We are looking for a hard-working and ambitious Junior Software Developer to join our Development team and write and implement clean code, as well as support on escalated support requests that require debugging. The remit and focus of the role is to work closely with the rest of the Development and Support teams to implement improvements to our products, as well as resolve challenging customer issues. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a fast learner and a good team player, this is the role for you.

Core responsibilities

• Handle incoming technical support requests that have been escalated from the 1st line support team.
• Verify issues are a technical problem that require either code or data fix
• Create work items on DevOps and managing tasks against them
• Debug code and databases to identify customer issues
• Implement code or database fixes to solve issues
• Escalation to the development team as necessary
• Respond to the 1st line support team when an issue has either been resolved or escalated
• Continuously improve knowledge and understanding across the various software and technologies supported by the team.
• Participate in daily stand ups to provide updates on outstanding customer issues.

• Possess excellent analytical and decision making skills
• A team player keen to help and solve our customers’ challenges
• An excellent approach to team working and working collaboratively
• Ability to work under pressure, handle complex change and prioritise key activities
• Demonstrable knowledge of appropriate Agile
• The ability to manage yourself and align with team goals
• Personable and approachable, with an enthusiastic and motivational nature
• Ability to multi-task and stay organised in a dynamic work environment