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Staff Software Engineer
You will work with a team of talented and diverse software engineers to deliver innovative backend solutions and prompt systems that enhance AI-driven workflows for customer service. Utilizing your expertise, this role will involve designing efficient systems, tools, and actions to empower AI capabilities seamlessly. Each team member brings unique skills, thought leadership, and technical expertise to address these challenges.
A Typical Day
Your Expertise
- Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.
- Drive the technical vision and strategy for workflow and backend optimization.
- Be actively involved in designing and iterating on prompt engineering to fine-tune AI capabilities for customer service scenarios.
- Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.
- Participate in code and design reviews, offering constructive feedback to improve technical quality.
- Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.
Your Expertise
- 9+ years of software development experience in service-oriented architectures and backend development.
- Experience in prompt engineering and integrating AI/LLM-driven solutions.
- Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
- Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
- Excellent collaboration and communication skills to work effectively across teams and domains.
- Passion for agile development, system optimization, and team productivity enhancements.
- Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.
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