Remote Backend Jobs

As a Staff Software Engineer on the Integrated Knowledge Management team, you will be in charge of developing solutions to scale and optimize retrieval and ranking of content, knowledge&contextual information, across all of Airbnb through building out our next-generation Retrieval-Augmented Generation (RAG) platform. You will be deeply involved in building highly available and scalable services in close collaboration with other engineering, ML/AI, product, content, data science, and operations teams to meet the ever-evolving needs of Airbnb’s Community Support Platform. There are many problems to solve in this domain, including expanding our RAG systems to support new knowledge and solution sources, building the capabilities required for Airbnb’s expanding suite of AI-powered contextual in-product support applications, and implementing ways to improve velocity around experimentation and evaluation.

A Typical Day

• Lead the scoping, technical requirements, architecture, and the implementation of new features and functionality.
• Analyze data, build hypotheses, experiment, learn, and iterate to improve the Integrated Knowledge Management services.
• Collaborate with cross-functional working groups (frontend/backend/ML engineers, design, product, and operation teams), in both North America and globally, to design and build end-to-end product solutions to improve Airbnb’s customer service experience.
• Mentor other engineers in developing their technical, operational, and collaboration skills.
• Advocate and participate in efforts to advance Airbnb’s engineering processes and technical foundations.

• 9+ years of backend software development experience.
• 4+ years of recent industry experience building search, retrieval, and ranking systems to power end-to-end Machine Learning-powered products; recent industry experience building Retrieval-Augmented Generation (RAG) systems is a must.
• Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python).
• Proven track record of delivering backend solutions in a collaborative environment, from ideation and planning to implementation and launch.
• Experience with architectural patterns of large-scale systems, including well-designed APIs, high-volume data pipelines, and efficient algorithms.
• Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.
• BS, MS, or PhD in CS or a related field.