Head of Support

Overview

As Head of Support at Perspective, you’ll build and lead a team that delivers unparalleled customer experiences, turns every support interaction into valuable product insights and makes customer support a strategic growth driver for the company. If you care deeply about customers, love building & improving systems and want to shape the future of support while being directly involved in the operations – this role is for you.

What you’ll be doing
Define and drive the vision and strategy for how we build our support team and add value across the company
Build & scale a high-performing team – from hiring, via onboarding to mentoring & leading the team
Own our full support tool stack, workflows, and metrics to ensure smooth, reliable, and scalable operations
Drive customer insights & product feedback. Turn support into a powerhouse for insights and enable us to ship even better products.
Lead improvement projects and constantly challenge the status quo to make support more sustainable, efficient, and impactful.
Experiment and innovate with AI and other technologies in order to enable our human support to have even more impact with their work

Who you are
You’ve built and led high-performing support teams in fast-paced B2B SaaS environments
You’re a support expert with a clear vision and strong opinions on how great support should work
You’re structured, stay calm under pressure, and solve problems with focus and speed
You’re customer-obsessed and turn support into a strategic driver across the company
You have experience in online marketing and care deeply about high quality design & clean UX
You speak and write German (fluent) and English (fluent) with clarity and confidence