Guest Experience Specialist (Remote)

Overview

About The Flex

At The Flex, we’re redefining what it means to feel at home — anywhere in the world.
We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.

Our proprietary Property Management System (PMS) powers this revolution by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.

We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.
If you’re passionate about hospitality, technology, and crafting unforgettable experiences, you’ll thrive here.

🎯 The Role

As a Guest Experience Champion, you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay.

You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation.

This is a dynamic, people-first role — perfect for someone who loves helping others, stays composed under pressure, and wants to help build a new global standard in hospitality.

⚙️ Key Responsibilities

Guest Support – Be the primary contact for guests via chat, email, and phone — responding promptly, kindly, and effectively.

Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay unfolds smoothly.

Issue Resolution – Take ownership of challenges, find creative solutions, and turn potential frustrations into moments of delight.

Proactive Communication – Anticipate guest needs, provide clear updates, and share thoughtful recommendations.

Feedback & Insights – Gather and analyze guest feedback to help improve systems, processes, and service standards.

Cross-Team Collaboration – Partner with Operations, Product, and Tech to elevate the end-to-end guest journey.

🧠 What You Bring

• Excellent communication skills — fluent in English (French or other languages are a plus)

• Experience in hospitality, short-term rentals, or customer service

• Tech-savvy and comfortable using PMS, CRM, and digital support tools

• Calm, empathetic, and professional — especially under pressure

• Strong attention to detail, a proactive mindset, and genuine passion for service and people

🌍 Why Join The Flex

Make an Impact – Help shape how people experience home and travel across the globe.

Grow Fast – Join a rapidly scaling company with global ambitions and real career progression.

Collaborate Globally – Work with a diverse, high-performing international team.

Remote-First Culture – Work from anywhere; we care about results, not location.

Earn Rewards – Competitive salary with performance-based incentives.

🧩 The Flex

We’re not just another property company.
We’re building a global ecosystem for flexible living — powered by technology, automation, and a deeply human touch.

If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living, we’d love to meet you.

#LI-Remote

Tagged as: Flexible Schedule, mid-level