Customer Success Manager

🚂 About Pulley

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be. 

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of equity and business management tools for founders in an AI-native world. Pulley is growing quickly with over 4,500 customers including startups like Linear, Runway, Fathom, and Roam.

Our trajectory is fueled by top investors like Founders’ Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

🌟 Who We're Looking For

Pulley is hiring an experienced, proactive Customer Success Manager to lead relationships with high-growth startups and scaling companies. You’ll act as a strategic consultant—ensuring founders and finance leaders derive maximum value from Pulley’s product and services suite.

This role is ideal for someone who loves working with founders and executives, excels at identifying opportunities for product adoption, comfortable mapping future goals with executive personas, and takes ownership of outcomes of a customer’s success.

🛠 What You’ll Do

• Lead customer relationships focused on driving value across Pulley’s product and services
• Serve as a consultant by recommending best practices and strategies for deeper Pulley usage
• Own customer retention, renewal performance, and risk mitigation
• Partner cross-functionally with Product, Support, and Implementation to improve the customer journey
• Gather and translate customer feedback to inform Pulley’s roadmap
• Lead team initiatives or projects to improve CX operations and processes
  
  

🙌 What you bring

• 5+ years of experience in customer success or account management in SaaS
• Experience owning renewals and driving adoption within a high-growth product
• Exceptional written and verbal communication skills
• Proven ability to build and manage relationships across multiple stakeholders