Lead Customer Success Engineer

SalesforceSan Francisco, United Stateslast year

US230000USD - 335000USD

Key Responsibilities:

Design and hands-on development: Utilizing your technical skill set to build an Agent, that will build Agents
Strategic AI Integration: Collaborate with pre-sales, implementation, and post-sales teams to seamlessly integrate AI solutions into the customer journey, accelerating adoption and value realization.
Rapid Problem-Solving: Utilize your adaptability and problem-solving skills to swiftly address customer challenges and remove roadblocks to adoption at scale.
Proactive Customer Engagement: Provide hands-on technical guidance and support to customers throughout their Agentforce journey, ensuring successful implementation and maximizing ROI.
Customer-Centric Innovation: Work closely with product teams to gather customer feedback, identify tooling needs, and influence future product developments.
Continuous Learning: Stay at the forefront of AI advancements, both internally and externally, and identify opportunities for innovation within our products and processes.

Qualifications and Skills:

A related technical degree required.
Technical Expertise: Deep understanding of the Salesforce platform and ecosystem. Understanding of AI technologies, machine learning, and natural language processing. Proficiency in Apex, Java, and Python.
Problem-Solving: Exceptional analytical and problem-solving skills, with the ability to thrive in ambiguity and adapt quickly to new challenges.
Customer Focus: Passion for customer success and a strong desire to help customers achieve their goals through AI innovation.
Communication: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Collaboration: Ability to work effectively in a cross-functional team environment, building strong relationships with colleagues and customers.
Adaptability: Thrives in a fast-paced, dynamic environment and is comfortable with change and ambiguity.
Bias for Action: Proactive, self-starter with a strong sense of ownership and a drive to get things done.
Occasional travel: Up to 20% travel per month.

FAQ

Is the Lead Customer Success Engineer position at Salesforce remote?: Yes. This role was posted on Remote Backend Jobs, a job board that lists exclusively fully remote positions.
What is the salary for the Lead Customer Success Engineer role?: The posted salary range for this position is 230000USD - 335000USD.
When was this Lead Customer Success Engineer job posted?: This listing was posted on April 29, 2025 and is still open for applications.
How do I apply for the Lead Customer Success Engineer position at Salesforce?: Use the apply button on this page — it takes you directly to the employer’s application page.